At Dr. Smoke, all sales are final. We do not accept returns or offer refunds on any products purchased. We strive to provide high-quality products and exceptional service, and we appreciate your understanding in complying with this policy. If you have any questions or concerns, please contact us by phone at (816) 600-8273 or by email at support@drsmoke.com, and we will do our best to address the issue. Thank you for your cooperation.
Exceptions:
We understand that there may be instances where products arrive damaged or defective. In such cases, please contact our shipping team at shipping@drsmoke.com or (816) 325-3020 within 14 days of the delivery date.
Provide your order number, a description of the issue, and photographic evidence of the product and packing slip.
We will review the request and, if necessary, provide instructions on how to address the issue. Please note that any resolution will be at our discretion.
Cancellation Policy:
If an order needs to be canceled or the shipping address needs to be changed for an order after it has been submitted please contact us at shipping@drsmoke.com or (816)-325-3020 as quickly as possible.
If an order is currently in transit, it is not possible to cancel the order or change the shipping address of that order.
